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Return & Exchange Policy

Returns & Exchanges

Customers have 30 days from the date of purchase to make returns or exchanges*
  1. Items must have a RECEIPT, original packing slip, be in original packaging or boxes, must NOT have been worn or used, and all hang tags must still be on the items. Freight costs are not refundable.
  2. Customers can return all regular priced items for a full refund.
  3. Customers can return sale items discounted up to 35% off for EXCHANGE or STORE CREDIT ONLY.
  4. Customers that purchase clearance items at 40% off or greater are a FINAL SALE, no exchanges or returns.

Customers are responsible for the return shipping costs when returning by mail. We recommend Returns be returned with tracking and insurance as Prairie Summit Shop is not responsible for lost packages. The return must be accompanied by the original sales receipt (sent via email confirmation), online order packing slip, and returned to our web store within 30 days from the date of purchase.

Once we have received and processed your return, you will see a refund receipt (Allow 5-7 Business days to show on your statement). Please note it may take up to 5 days after arriving to be fully processed.

Original shipping charges are NOT refundable on returned orders.

Please call or email PRIOR to sending so we can have your order information available & be able to do your return as speedy as possible!

In-store Return or Exchange of Online orders is available at any of our 3 locations: Regina, Saskatoon and Winnipeg. Same requirements (original receipt, packing slip, inside any original packaging, & hang tags must still be attached.) Refunds will be processed in the same payment method used to place the original order.

Exchanging the same item in a different size or colour can be done right away in store *
(*based on store stock availability)

Please Ship Returns to:
Prairie Summit Shop Inc.
Att: Web Returns
2018 Park Street
Regina, SK S4N 2G6

Warranty

Product warranties will vary depending on Brand & manufacturer. The warranty of most brands does NOT cover damage caused by accident, improper care, negligence, normal wear & tear, or the natural breakdown of colours or materials over extended time and use. Damage that is not covered under warranty can sometimes be repaired for a reasonable rate and a fee will be charged for shipping & handling. 

The North Face has a lifetime warranty, not a lifetime guarantee, and we will be happy to help customers that have purchased their North Face items through our store with any claims. Proof of purchase in our store is required, if you purchased your items from a different North Face dealer please go to the North Face website and follow their instructions to submit your claim. Items need to be Freshly washed before they can be sent back for repair or assessment. 

Helly Hansen products are covered by a 2 year warranty and proof of purchase in our store is required for us to process a warranty claim. 

Smartwool products carry a 2 year warranty  and you can submit your claims to Smartwool Canada via email smartwoolwarranty_canada@vfc.com Please include pictures of your items/issues, picture of your receipt, and your contact Information. 

The North Face® warranty as listed on their website;

All authentic merchandise from The North Face carries a lifetime warranty to the original owner of the product. If you purchase merchandise with defects in workmanship or materials, even after extended use, The North Face will repair the product without charge, or replace it, at their discretion.

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your The North Face® product, it will eventually begin to show age and wear. The North Face® warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear.

Only items freshly washed/laundered will be accepted to the warranty dept. Repair partners will NOT accept dirty items (often under provincial or state laws, and sometimes due to only the “dirty odours factor”) and we will NOT launder it for you.

So PLEASE freshly WASH whatever item you are returning for warranty reasons, or it may be refused, and returned to you at your own expense.

Contact us about the problem, prior to dropping it off with us. 

Toll Free: 1-844-586-8631 or email: prairiesummit@sasktel.net

Items must be dropped off at our retail store locations. (Regina, Saskatoon & Winnipeg.)

  • Proof of purchase is required. If the item was purchased at a Prairie Summit Shop there is no charge for shipping the item back.
  • If the item was purchased elsewhere there is a $15 fee to cover the shipping & handling. This fee must be collected before sending the item for warranty. This fee is non-refundable and non-transferable.

Some warranty items may require Prairie Summit Shop to send back to the manufacturer for “warranty inspection & assessment”.There is NOT a guarantee the item WILL be covered under warranty for repair or replacement.

If the item cannot be repaired and needs to be replaced, please understand that it is the responsibility of the Brand, and not our store to replace the item. This process can take time and the replacement item might not be the same as the original item. 

 

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